Acrobat reader is available for free from www.adobe.com
It is a simple to use program that allows webmasters to control how things look.
It is pre-installed on many computers.
If you don't have it, it will probably be useful.
However, it is a 10.7Mb download and seems to be growing, so if you don't have Adobe try this simple step
Email me at scott@scottandrew.com.au with your address
I will post you the form you want (e.g. newsletter, FVAQ application form), and a copy of the latest adobe reader for your computer on a CD/R.
Hope that helps
Scott Andrew